What is an extended service plan?
An extended service plan is a guarantee that goes above and beyond the manufacturer warranty to protect you from having to pay costly repair bills and provides basic product support for most purchases.
How much will an extended warranty cost?
Extended warranties prices are dependent based upon the price of the merchandise you’re ordering and the warranty period.
Are all service costs covered?
You will pay no out of pocket expenses, even if your products needs major repairs. Unlike some protection plans that charge a deductible, your service plan covers all expenses related with repairing your product.
If I change my mind, can I cancel my extended warranty?
Contracts can be cancelled at any time, no questions asked. The refund amount of the contract price will be 100% if cancelled within 30 days of purchase. Cancellations occurring more than 30 days from purchase will be pro-rated based upon unexpired contract term minus any claims.
hat happens if my product can’t be fixed?
You will be provided with a replacement of the exact product. If that item is no longer available, you will be provided with a similar product of equal or greater value.
How is this different than the manufacturer’s warranty?
An extended service plan starts from your date of purchase to provide complete product protection above and beyond the term of the manufacturer warranty. 24 hour telephone and online customer service provides you with complete care.
Who will perform the service if repairs are needed?
Only authorized technicians will perform service. These technicians are trained to ensure your satisfaction, and will use only quality replacement parts.
Can I renew my service plan?
Every service plan is eligible for renewal during the term of your service plan.
Unlimited Service Calls
There is no limit to the number of repairs throughout the life of your service plan. If it is determined that your product can no longer be repaired, it will be replaced with a new product of like kind and quality.
No Added Charges
You will pay no out of pocket expenses for your repairs. Unlike some protection plans that charge a deductible, your service plan covers all expenses related to repairing or replacing your product including shipping and handling.
Replacements on products under $300. No need to wait for repair. Just send VAC Service Corp your defective product and you will be given full credit toward the purchase a new one!
You can sell or give your product away at any time. The coverage can be transferred to the new owner with one call or online with the Overseas Best Buy, Inc. system.
No Lemon Policy
We want to make sure you are happy with your product. If your product fails three times for the same reason (outside the manufacturer’s warranty), it will be replaced.
Overseas Best Buy, Inc. is committed to protecting your privacy. To make your shopping experience more convenient, we gather information from you. We maintain the privacy of your information using security technologies and adhere to policies that prevent unauthorized use of your personal information.
What information does Overseas Best Buy, Inc. collect and how is it used?
To process and fulfill your order, they need to know your name, e-mail address, mailing address, credit card number, expiration date and product information such as manufacturer, model and price.
Overseas Best Buy, Inc. might request additional information from you in the future. You may choose not to provide this information, although, some products and services might not be available to you unless you provide the additional information. They might also ask for information about your interests or for feedback about our site so that we can tailor your shopping experience to improve our site and service. Providing them with this information is always optional.
In addition to the information they collect directly from you, they also monitor and track usage of our Web site, viewing and traffic patterns, customer behavior, and other similar information. They compile this information into a statistical aggregate. Overseas Best Buy, Inc. uses this aggregate information as well as all of your personal information for internal business and administrative purposes including improving our Web site, our product and service offerings, our operations, and our customer service. We also might use your personal information from time to time to send you notices about special offers, new products, services, promotions, and other similar information.
Does Overseas Best Buy, Inc. disclose the information it collects to outside parties?
Overseas Best Buy, Inc. may provide your name, address, and e-mail address to the administrators of the warranty you buy as required by law. Please notify us to include your e-mail address and the words “EMAIL NEVER SELL” in the subject or content field so that we can process your request promptly. We do provide aggregate information about site usage and traffic patterns, stripped of any individual identification, to third parties to comply with various reporting obligations and for business or marketing purposes.