Customer Service
| Our Hours | Security |
| Contact | Shipping Info and Policies |
| Ordering Options | International Orders |
| Our Guarantees to You | Disclaimer |
| Returned Merchandise Policy | |
Customer service hours of operation:
9:30 a.m. - 6:00 p.m. CST, Monday through Saturday.
Overseas Best Buy has one goal, and that is customer satisfaction! You may contact customer service via
e-mail at cs@110220volts.com, or call us at
800-827-9978 between the hours of
9:30 a.m. - 6:00 p.m. CST, Monday through Saturday.
Call Us, We're at Your Service:
800-827-9978
E-Mail Us, We Will Respond!
cs@110220volts.com
Having trouble placing an order?
Our customer service specialists are trained to help you place your order within the
Overseas Best Buy. Our "Service Specialist" can answer any questions you have concerning our policies, procedures,
or returning merchandise, as well as our security and customer guarantees!
Need more information on a product?
We have customer service product specialists trained to answer all your questions about any product in our specialty stores. They can help you compare product features and pricing! Our product specialists are available from
9:30 a.m. - 6:00 p.m. CST, Monday through Saturday.
Having technical problems with your computer?
The Overseas Best Buy technical staff is just a phone call away! Our staff consists of specialists in computer hardware, software and Internet protocol, and will gladly assist you with any problems you may encounter while using
Overseas Best Buy!
Ordering Options
On-Line with Overseas Best Buy
Within our suite of specialty stores, you make your purchases, and check out using our secure
encrypted system, where the only parties with access to your credit card are you and the
credit card companies.
By Phone 800-827-9978
Our customer service specialists are available to take your orders using a credit card or
check. All orders processed by check will be fulfilled 5 days after receipt of your check. In
order to expedite your phone orders, our friendly customer service representatives will need to
know the item number, the manufacturer, and the price.
Payment Options
Visa, MasterCard, American Express, Discover Card, or check drawn from any U.S.
Bank.
Our Guarantees to You
PERSONAL INFORMATION SECURITY GUARANTEE
Overseas Best Buy recognizes your right to privacy. We especially recognize your
right to stay off
of unwanted mailing lists. We guarantee that we will not sell your name and address, including
your e-mail address, unless specifically requested by you, period! This information will always
remain tucked away in Overseas Best Buy's secure encrypted, password-protected environment.
Returned Merchandise Policy
Your satisfaction is our number-one goal! We will gladly accept
returns on
defective products or incorrectly shipped items within 30 days after your receipt.
The following terms and conditions apply:
1.You MUST obtain a Return Merchandise Authorization (RMA) before returning items. Please e-mail
cs@110220volts.com
or call 800-827-9978 to speak with a Customer Service Representative to obtain an RMA number. We cannot accept
returns without an RMA.
2.Electronic items must be returned in their original packaging. You must include with the return all
manuals, accessories and parts to obtain a full refund. Replacement cost
of any missing items will
be deducted from your credit. The following items are not acceptable for credit, refund, or
exchange and must be repaired by manufacturers' service centers: Computers, Computer
Peripherals, Software's, Televisions (all sizes),
DVD Players & Recorders, VCRs, Cell Phone, amplifiers, & CD changers.
3.If you wish to return a product for any other reason, we will gladly accept the return no questions
asked! Your merchandise must be sent within 30 days of your receipt. No collect shipments will be
accepted. We will ship a replacement product or refund your money, whichever you prefer.
Merchandise returns of large items that must be shipped by freight or that are custom-made will be
assessed a 25% restocking fee. There will be a 15% restocking fee on returned items unless they
were defective or were shipped incorrectly.
4.All shipping charges are none refundable, and you will be charged appropriate shipping charges for all items shipped by 110220volts.com for FREE. We request that you ship returns via UPS; we will advise you of the correct address. If you must ship
by a carrier other than UPS, call us at 800-827-9978 before you ship.
To protect yourself against loss or damage in shipping, we recommend that you insure the product's for their full value.
The following items are not acceptable for credit, refund, or exchange and must be
repaired by
manufacturers' service centers: Televisions (all sizes), DVDs, VCRs, amplifiers, CD changers. To locate a service center near you, please refer to your
product manual or call us at 800-827-9978 for assistance.
Note: Electronic equipment that has been installed, scratched or abused will not be accepted
for return or credit.
Security
Your credit card is safe with Overseas Best Buy -- our site uses the latest encryption technology. When you order from
Overseas Best Buy, your credit card information is protected with digital certificates, secure commerce servers, and credit-card-fraud detection software. A credit card purchase at
Overseas Best Buy is more secure than handing your card over to a complete stranger in a store! Ordering through any
Overseas Best Buy store provides these security measures:
Encryption Technology
Overseas Best Buy uses the most advanced Internet fraud protection available through
Miva Merchant. Miva Merchant supports SSL and SET security protocols and is a
member of the SET committee established by MasterCard and Visa. During processing, your
credit card information is transformed into an unreadable format after we perform multiple
checks for fraud. The fraud module verifies your name and address, defends against credit
card number-generating programs, and locks out both suspect card number and IP
addresses. Overseas Best Buy ensures the privacy of your information, not just online, but also
through the integrity of our transaction systems.
Secure Commerce Servers
Overseas Best Buy uses Netscape's Enterprise Server with 128-bit (strong) encryption in order to
support all major security protocols. The Netscape Enterprise web server
enables Overseas Best Buy to keep pace with new technology.
Shipping Info & Policies
UPS Shipping
With the help of UPS, Fed-ex, Airborne, and USPS our ordering and tracking system
calculates shipping charges when the product is shipped. If you feel our system has
miscalculated these charges please contact customer service at
800-827-9978 or cs@110220volts.com.
Shipping Address Information
Overseas Best Buy cannot accept "change of shipping address" requests after an order has been
processed. Should you require the modification of an address (missing apartment or suite
number, transposed street number, etc.) please contact customer service at
cs@110220volts.com
or by phone at 800-827-9978. Should you require a complete
change of "Ship To" information, call us right away before we proceed
your order. Orders shipped
to an incorrect address are subject to an address correction fee and/or additional shipping
charges. Overseas Best Buy reserves the right to refuse shipment to temporary addresses
(including hotel or motel guests) without prior payment in full by credit card, check or money
order. Please check with our Customer Service Department for exceptions.
International Orders
To further ensure consumer protection, all International Orders must be paid online through Google Checkout, Paypal, or wire transfers are also welcome.
Currently Google Checkout allows international processing to over 100 countries.
International orders cannot be processed without prior customer approval of shipping
charges. Orders are shipped via UPS Worldwide with expedited air service when available.
Air orders typically deliver in one week or less. Orders shipped via USPS ground mail may
require up to 12 weeks. Shipping charges do not include any duty and taxes additional tariffs or clearance fees. All additional charges are the responsibility of
the customer.
All International Orders outside the contiguous United States are final except in case of
defective or incorrectly shipped merchandise.
For further questions or comments please contact a Overseas Best Buy representative at
cs@110220volts.com.
We accept the following forms of payment for international orders:
Visa, MasterCard online through our website which is linked to
paypal.com
Money orders made out in United States dollars
Checks drawn on a United States bank
Here is what you will need to do:
Send an e-mail to cs@110220volts.com
with the following information:
Your billing name, address, phone number and e-mail address
The name, address, phone number and e-mail address of the person to whom the order
is to be shipped.
The make and model of the items you wish to purchase
Listed shipping prices do not apply, and you will be e-mailed back with the total cost of
the order, including international shipping costs. If you wish to place the order, you can
call us at 800-827-9978 to place the order. Please have the item number and
price available to you when submitting your order, as well as the shopping charges
quoted. Orders that are processed by credit card are processed in 48 hours. Checks and
money orders must be made out to Overseas Best Buy.
Mail to:
Overseas Best Buy
DBA 110220Volts.com
172 N Brandon Drive
Glendale Heights, IL 60139
U.S.A.
630-893-5036
Checks and Money orders will be processed after they clear the bank. You will receive
an e-mail confirmation of your order.
Disclaimer
The liability of Overseas Best Buy for losses or damages, arising out of any cause whatsoever, is limited to full refund of the purchase price or at our option, repair or replacement of the
product(s). Overseas Best Buy shall not be liable for any consequential or incidental damages. Some states do not allow the exclusion or limitation of consequential or incidental damages, so the above limitation or exclusion may not apply to you.
Funds
All Overseas Best Buy items are priced in U.S. Dollars. Overseas Best Buy accepts Visa, MasterCard, American Express and Discover.
Overseas Best Buy also accepts prepaid orders with personal checks and money orders drawn on any U.S. bank and payable in U.S. currency.
Overseas Best Buy reserves the right to require additional forms of identification prior to
processing any order. Failure to provide requested information in a suitable and timely
fashion will result in order cancellation.
Sales Tax Information
Overseas Best Buy charges applicable sales tax to all items delivered to
Illinois addresses.
Overseas Best Buy is not
responsible for additional tariffs or taxes that apply to items shipped to other states or outside
the United States.
Order Acceptance
The receipt of an e-mail order confirmation does not constitute the acceptance of an order or
as a confirmation of an offer to sell. 110220Volts.com reserves the right, without prior notification,
to limit the order quantity on any item. In order to protect the interests of our customers, all
orders placed for over $3,000 must be pre-approved with an acceptable method of payment,
as established by our Commercial Department. Additional verification of information may be
required prior to the acceptance of any order. Please contact our Commercial Department
at cs@110220volts.com or by phone at
800-827-9978
or 630-893-5036.
Typographical Errors
Overseas Best Buy is not responsible for typographical errors or omissions relating to pricing,
copy, photography or application. In the event of a pricing error,
Overseas Best Buy will contact you
via E-mail with the corrected pricing information. Sometimes even the best of the best make
errors!
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